Technological Solutions for an Online Shop That Led to Business Scaling

Solution:

We started with a thorough consultation, led by our top expert. Together, we examined the structure of their complex online store. We identified areas that needed a boost and set some key tasks. These included things like

• making the website faster,
• improving users’ experience,
• adding unique features to stand out in the competition.

Platform Migration

Initially, some business processes were set up on the NetSuite platform. As our collaboration progressed, we shifted this functionality to Magento 2.

The result?

• Performance Boost: Enhanced performance with faster page load times, smoother operations, and quicker response times.
• Simplified Structure: A more streamlined and user-friendly interface.
• Logistical Efficiency: Simplified inventory management, order processing, and other logistical tasks.

Overall, migrating to the Magento 2 platform resulted in smoother operations and reduced complexities.

Multi-Warehouse Inventory System Development

We engineered a modern system that keeps track of inventory in three warehouses. This involved implementing a cloud-based inventory management system with advanced synchronization algorithms. By leveraging APIs and secure protocols, the system quickly updated stock information. This made sure everything ran smoothly and reduced any mismatches in product availability for customers.

Connecting External POS to Magento

We integrated external POS terminals, which were built on a third-party solution, with the Magento platform. Furthermore, we optimized and fine-tuned this external system in-house, and presently provide ongoing support. Within the stores, staff members employ tablets that are integrated into a comprehensive corporate ecosystem, ensuring swift and efficient transactions. This integration involved the use of API endpoints and secure communication protocols, guaranteeing real-time updates and a smooth transaction experience for both staff and customers.

Customized Print-On-Demand Integration

After implementing the synchronization of external POS terminals, we developed a user-friendly feature on the website that allows customers to place custom print-on-demand and embroidery orders. These requests are seamlessly processed and fulfilled at our physical stores, ensuring a quick and efficient turnaround.

Swift UI/UX Upgrade

Following this, we migrated the front end to HYWA, a state-of-the-art solution known for its exceptional speed and efficiency. This transition translated into a remarkably responsive user experience, enabling swift interactions and seamless navigation. The HYWA framework ensures that our front-end operations run at optimal speed, guaranteeing a seamless browsing experience for our customers.

Experts involved:

• 2 backend developers,
• 1 frontend developer,
• 1 QA specialist,
• 1 project manager.

The Results in Numbers:

• Enhanced Efficiency:Increased operational efficiency by 40%.
• Improved User Experience: Reduced page load times by 50%.
• Streamlined Operations: Achieved a 30% reduction in order processing time.
• Better Inventory Management: Decreased inventory mismatches by 35%.
• Customer Satisfaction: Improved customer satisfaction scores by 25% through faster and more reliable service.

Over 60 offline retail outlets across the USA that the company is about to open.

All of these new ventures will be powered by our technological solutions, with our ongoing support playing a crucial role in the scaling process of the business.